Privacy Policy

  1. INTRODUCTION AND SCOPE

    • This Privacy Policy (“Policy”) explains how WITHIN, a furniture design and manufacturing firm which also deals in luxury home products having its registered office at Khasra No. 385, Plot No. 3, 100 Ft Road, Ghitorni, Delhi - 110030 (“WITHIN”, “we”, “us” or “our”), collects, uses, stores, processes and protects data of users (“User”, “you” or “your”) who visit or interact with our website [www.within.net.in] (“Website”).

    • This Policy applies to all individuals who interact with our Website, individuals who submit enquiries or contact requests, customers who place orders for furniture, lighting, art and sculpture, or related products through offline processes, subscribers to newsletters or marketing communications, visitors to physical stores, studios, or experience centres, and individuals who apply for careers, collaborations or professional engagements with WITHIN.

    • The Website is a catalogue-only informational platform. You may submit enquiries or contact requests with us for the purpose of sale of Products you are interested in. No orders, sale or transaction are initiated or concluded on the Website.

    • This Policy applies irrespective of the geographical location of the User. The Website is operated from India. Personal Data is processed primarily in India and may be processed in other jurisdictions where our service providers operate, subject to lawful safeguards.

    • WITHIN does not intentionally target or market its Website or services to individuals located in the European Union, the United Kingdom or any other foreign jurisdiction within the meaning of Article 3(2) of the General Data Protection Regulation or similar extraterritorial data protection laws. The mere accessibility of the Website outside India, or the voluntary submission of enquiries by foreign users, shall not be construed as an offer of goods or services to, or monitoring of the behaviour of, individuals in such jurisdictions.

    • This Policy forms an integral part of and must be read together with the Terms and Conditions of Use (“Terms”). Capitalised terms not defined herein shall have the meanings assigned to them in the Terms.

    • If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Website.

  2. INFORMATION COLLECTED

    • WITHIN may collect the following categories of information (“Data”):

      • Information voluntarily provided by you through enquiry forms, emails, phone calls, messaging platforms or other contact channels made available on the Website, including your name, phone number, email address, location, project details, preferences or any other information you choose to share (“Personal Data”)

      • Information automatically collected when you visit the Website, including but not limited to your IP address, browser type, device information, operating system, referral URLs, pages viewed, date and time of access and similar technical data (“Usage and Technical Data”).

      • Audio or video recordings of calls or interactions with you, where applicable. (“Interaction Data”)

    • You are not required to provide Data to browse the Website. However, failure to provide such information may limit our ability to respond to your enquiries.

    • Where you are located outside India, use of Website constitutes your consent to the collection Data.

  3. PURPOSE OF COLLECTION AND USE

    • WITHIN processes Personal Data, Usage and Technical Data, and Interaction Data only for lawful purposes, including responding to enquiries, communicating with clients or prospective clients, maintaining records, improving Website functionality, conducting analytics, recruitment, internal business operations, and complying with legal or regulatory obligations.

    • Usage and Technical Data is used for security, fraud prevention, performance monitoring and analytical purposes, and is not used to directly identify individuals except where necessary for legal, regulatory or security requirements.

    • Interaction Data may be used for service delivery, quality improvement, training, analytics and follow-up purposes and may be shared only with authorised service providers bound by confidentiality and security obligations, or where required by law.

    • WITHIN does not use the Website for online sales or to process payments.

    • Marketing communications are sent only where you have provided consent and such consent may be withdrawn at any time by contacting us.

    • Where you provide testimonials or reviews, such content may be used, reproduced or published (including in edited or paraphrased form) on the Website, subject to your right to withdraw consent by contacting us.

  4. COOKIES AND SIMILAR TECHNOLOGIES

    • Certain cookies are strictly necessary for the operation and security of the Website, including for session management, load balancing and protection against misuse or unauthorised access. These cookies do not require consent under applicable Indian law and cannot be disabled without affecting the functioning of the Website.

    • We may also use analytics cookies where consent is mandatorily required under applicable law, such consent shall be obtained before placing non-essential cookies. For users located in jurisdictions where consent is not mandatorily required, analytics cookies may be used on the basis of legitimate uses permitted under Indian law.

    • The Website may also use third-party services, such as analytics or performance monitoring tools, which may place their own cookies or similar technologies. The use of such cookies is governed by the privacy policies of the respective third parties, and WITHIN does not control or assume responsibility for their practices.

    • You may manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality, security, or availability of certain features of the Website.

  5. DISCLOSURE AND SHARING OF INFORMATION

    • We do not sell, rent or trade Personal Data. Data may be shared with authorised personnel and service providers on a need-to-know basis, subject to confidentiality obligations. Information may be disclosed where required by law, court order, governmental authority or regulatory requirement or where disclosure is necessary to protect the rights, property or safety of WITHIN or others.

  6. DATA RETENTION

    • Personal Data shall be retained only for such period as is reasonably necessary to fulfil the purpose for which it was collected, to comply with applicable legal or regulatory obligations, to resolve disputes, or to protect WITHIN’s legal rights, and shall thereafter be securely deleted or anonymised in accordance with applicable law.

  7. SECURITY

    • WITHIN implements reasonable security practices and procedures to protect Personal Data, in accordance with applicable Indian law, however, no system is completely secure.

  8. USER RIGHTS AND CHOICES

    • Subject to applicable Indian law, you may request removal, correction of or updating of Personal Data provided by you. Where consent is the basis for processing of Data, you may withdraw such consent by contacting WITHIN. You may contact us for the said purpose. Exercise of these rights may be subject to verification of identity and applicable statutory exceptions. Withdrawal of consent may affect our ability to respond to enquiries or continue communications.

  9. DUTIES OF USERS / DATA PRINCIPALS

    • You shall ensure that Data provided to WITHIN is accurate, complete and not misleading, and shall not impersonate another person or suppress material information while providing Data. You shall not register false or frivolous grievances and shall comply with applicable law while exercising their rights under this Policy.

  10. THIRD-PARTY WEBSITES AND LINKS

    • The Website may contain links to third-party websites. WITHIN is not responsible for the privacy practices or content of such third-party websites. Users are encouraged to review the privacy policies of such websites independently.

  11. CHILDREN’S DATA

    • The Website is not intended for use by children under the age of eighteen (18). We do not undertake tracking/behavioural monitoring of children. WITHIN does not knowingly collect Personal Data from children. If any such data is inadvertently collected, it will be deleted upon becoming aware of the same. You may contact us for the said purpose.

  12. LIMITATION OF LIABILITY

    • To the extent permitted under applicable Indian law, WITHIN shall not be liable for any indirect, incidental, consequential or special damages arising out of or in connection with the collection or use of Data through the Website. Any limitation of liability set out in the Terms applies equally to claims arising under this Privacy Policy, to the extent permitted by applicable law.

  13. AMENDMENT OF POLICY

    • WITHIN reserves the right to amend or update this Policy at any time. Continued use of the Website after such changes shall constitute acceptance of the revised Policy.

  14. SEVERABILITY

    • Whenever possible, each section of this Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Policy.

  15. CONTACT US

    • In case of any grievance or queries regarding this Policy, you may contact us using the details provided in the “Contact Us” section of the website, or write to us at [email protected] or at our registered address: Khasra No. 385, Plot No. 3, 100 Ft Road, Ghitorni, Delhi – 110030.