Question 1

Do different product categories have different production durations?

Accepted Answer

Yes, different product categories do have distinct production durations. In our furniture category, we have separate catalogues for ART Furniture and FINE Furniture. Similarly, in Lighting and Art & Sculpture catalogues, timelines vary based on the nature of the product. Each product's specific timeline is clearly indicated within its section on our website.

Question 2

What is the standard production timeline for bespoke furniture?

Accepted Answer

Our bespoke furniture is crafted on order; timelines typically range from 12–14 weeks, depending on design details.

Question 3

What customization possibilities exist for catalogue furniture versus bespoke furniture?

Accepted Answer

Catalogue furniture offers standardized customization options, allowing selections within predefined parameters. Bespoke furniture, however, is fully customizable tailored to your unique vision, with virtually endless creative possibilities.

Question 4

Can production be expedited in special cases?

Accepted Answer

In select cases, depending upon the selection we can review possibilities for expedited timelines.

Question 5

When does the production timeline officially begin?

Accepted Answer

The production timeline begins immediately once we receive advances on catalogue orders. However, for bespoke furniture projects, the timeline officially starts only after the project drawings are signed off. Each step ensures we're aligned before we start crafting.

Question 6

What happens if a delay occurs due to unforeseen reasons?

Accepted Answer

In the rare event of an unforeseen delay, we sincerely understand the importance of your timeline. Our team will proactively keep you informed and work closely with you to minimize any inconvenience.

Question 7

What is the delivery timeline once the product is ready to dispatch?

Accepted Answer

Delivery follows within 7–10 days after all departmental clearances are completed, depending on destination.

Question 8

Do you also provide installation?

Accepted Answer

Installation depends on the type of order agreed between the client and WITHIN. For smaller orders or cases where installation isn't required, it's mutually decided. For larger or complex orders, installation is done at delivery with the team present. Ultimately, both size and complexity shape the approach.

Question 9

How does the delivery timeline differ for different cities?

Accepted Answer

The 7 to 10-day delivery window is an open guideline because different cities may require varying transit times depending on distance and logistics.

Question 10

Do you deliver internationally?

Accepted Answer

We ship across India and internationally.

Question 11

Can deliveries be held at the warehouse temporarily?

Accepted Answer

We can hold completed orders for a short period upon request. Longer storage durations will be subject to additional charges.

Question 12

What if multiple pieces in the same order get completed at different times?

Accepted Answer

We prioritize complete-order dispatch unless otherwise agreed.

Question 13

What materials are used in your furniture construction?

Accepted Answer

We use a combination of engineered boards, solid woods, veneers, metals, stones, upholstery materials, and handcrafted surfaces, selected based on the structural, aesthetic, and functional needs of each design.

Question 14

Are your materials locally sourced or imported?

Accepted Answer

Our materials are both locally sourced and imported. We work with Indian materials and crafts extensively, while also importing select woods, stones, metals, leathers, and finishes from international sources where the design or performance demands it.

Question 15

How do you ensure material durability and quality?

Accepted Answer

Materials are selected after rigorous evaluation for structural integrity, longevity, and suitability for the intended use. We work with seasoned materials, tested construction methods, and experienced craftsmen to ensure long-term performance and consistency.

Question 16

What upholstery materials do you offer?

Accepted Answer

We offer a variety of upholstery options in our material library which include exclusive leathers, premium textiles, performance fabrics, and sustainable options.

Question 17

Can we provide our own fabric/leather?

Accepted Answer

Clients may provide their own upholstery on request.

Question 18

Are swatches provided before final approval?

Accepted Answer

Swatches are available at our flagship store and experience centres to choose from before approvals.

Question 19

Do you have ready-to-ship pieces available?

Accepted Answer

We do maintain inventory of certain products through all our catalogues which are ready to ship.

Question 20

Can in-stock pieces be customized slightly?

Accepted Answer

Unfortunately, in-stock pieces cannot be customised. Any customisation would require new production.

Question 21

Can I reserve stock with a deposit?

Accepted Answer

Stock can be reserved with a secure payment.

Question 22

Do stock items carry the same warranty?

Accepted Answer

Warranty applies to both bespoke and in-stock pieces.

Question 23

Are in-stock pieces eligible for international shipping?

Accepted Answer

In-stock pieces are eligible for international shipping, allowing you to receive them globally.

Question 24

Where can I view available stock items?

Accepted Answer

You can reach out to our team to explore the available library.

Question 25

Do you provide care instructions for every product?

Accepted Answer

Detailed care instructions are shared for every piece.

Question 26

How to care for craft surfaces like Bidri or Parchin Kari?

Accepted Answer

Special guidance is provided for craft accents like Bidri or Parchin Kari.

Question 27

Who should be contacted for aftercare services?

Accepted Answer

For any aftercare needs, from routine maintenance to any concerns, our dedicated support team is just a call away, ensuring ongoing assistance and tailored guidance whenever you need it.

Question 28

How are packing and freight charges determined?

Accepted Answer

Packing and logistics are calculated based on volume, distance, and installation needs. We provide fully managed doorstep delivery.

Question 29

Are logistics charges different for high-rise deliveries?

Accepted Answer

High-rise or restricted access handling may incur additional support services. For example, making use of crane to take heavy pieces to higher floors.

Question 30

How do international freight processes work?

Accepted Answer

International logistics include custom crating and export documentation.

Question 31

What happens if installation requires multiple visits?

Accepted Answer

We aim to hand over the entire project in one go, unless mutually agreed otherwise, based on the project's scale, size, and location.

Question 32

What is your policy on return?

Accepted Answer

We don't accept cancellations, returns, or exchanges.

FAQs

Any Questions?We got you.

FAQs

Any Questions?We got you.

1. Do different product categories have different production durations?

2. What is the standard production timeline for bespoke furniture?

3. What customization possibilities exist for catalogue furniture versus bespoke furniture?

4. Can production be expedited in special cases?

5. When does the production timeline officially begin?

6. What happens if a delay occurs due to unforeseen reasons?

PRODUCTION

DELIVERY

MATERIALITY

UPHOLSTERY

IN STOCK AND AVAILABILITY

AFTERCARE / MAINTENANCE

SHIPPING AND RETURN